We know you’re excited to receive your order! Our typical processing time is 3–5 business days before your order ships. During busy seasons, holidays, launches, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you’ll receive tracking information so you can follow its journey. Shipping and delivery times are estimates and may vary depending on the carrier and destination.

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible. We’re happy to update your address as long as your order has not yet shipped.

Lost or delayed packages: Once a package has been accepted by the shipping carrier, transit and delivery are outside of our control. If your tracking shows a delay or your package appears to be lost in transit, please contact the shipping carrier for assistance. You’re also welcome to reach out to us and we’ll help however we can.

Damaged orders: If your order arrives damaged, please contact us within 24 hours of delivery and include photos of the item and packaging. We’ll review the issue and determine whether a replacement or refund can be provided.